We respect your email privacy

Privacy Policy | Warranty and Refund Policy | Terms and Conditions | Terms of Use

Warrantee and Refund Policy

HARDWARE

Lemuria Technologies, LLC, warrants to the original end user ("Customer") that purchases a product new from Lemuria Technologies, LLC or its authorized retailer that the Lemuria Technologies, LLC Neural Fx hardware product (i.e. NeuroTrek Digital Pro, Single Function Neural FX Series or CelGen), but not the accessories, carry case or any other associated product ("Product") will be free from defects in workmanship and materials, under normal intended use, for thirty (30) days from the date of original purchase. Other offerings are covered by their respective Manufacturer's Warranty and Return policy. Lemuria Technologies, LLC's sole obligation under this express warranty shall be, at Lemuria Technologies, LLC option and expense to replace the Product or part with a comparable product or part, repair the Product or part, or if neither repair nor replacement is reasonably available, Lemuria Technologies, LLC may, in its sole discretion, refund to Customer the purchase price paid for the Product or part. Replacement Products or Parts may be new or reconditioned. All Products or parts that are replaced become the property of Lemuria Technologies, LLC. Lemuria Technologies, LLC shall not be responsible for Customer's or any third party's software, firmware, information, or memory data contained in, sorted on, or integrated with any Products returned to Lemuria Technologies, LLC for repair, whether under warranty or not.

OBTAINING WARRANTY SERVICE

Customer must notify Lemuria Technologies, LLC by email at sales@Lemuria Technologies, LLC.com of any defect in the Product within the applicable warranty period and provide dated proof of original purchase from Lemuria Technologies, LLC to obtain warranty service for the defect. Lemuria Technologies, LLC will provide a warranty service authorization (or RMA Number) in response to each such notice and the Customer must deliver that warranty service authorization (or RMA Number) with the Product or parts. Lemuria Technologies, LLC is not responsible for Customer Products or parts received without a warranty service authorization. In the United States, Lemuria Technologies, LLC may ship a repaired Product or replacement Product as soon as reasonably possible, which will be no later than sixty (60) days after Lemuria Technologies, LLC receives the original Product. Repaired or replacement Products will be shipped to Customer at Lemuria Technologies, LLC's expense. The repair and replacement process for Products or parts in locations outside of the United States will vary depending on Customer's location.

Lemuria Technologies, LLC shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the Product does not exist or was caused by misuse, neglect, improper installation or testing, unauthorized attempts to open, repair, or modify the Product, or any other cause beyond the range of the intended use, or by accident, fire, lightning, other hazards, or acts of God. This warranty does not cover physical damage to the surface of the Product, including cracks or scratches on the outside casing. This warranty does not apply when the malfunction results from the use of this Product in conjunction with any unauthorized products and Lemuria Technologies, LLC determines that there is no fault with the Product itself.

GENERAL WARRANTY

SHIPPING:
Orders processed by 12:00 PM Pacific Standard Time Monday - Friday will be shipped within 48 hours, unless the products are on back order stated otherwise. Please be aware that our shipping options are offered for weekday delivery only. PRICING: All prices are subject to change without prior notification. We are not responsible for misprints or out of stock items.

INTERNATIONAL:
All duties and taxes associated with international shipping charges are the responsibility of the customer.

STYLES:
Actual styles of some products and accessories may vary from the pictorial representation found in the catalog and / or web site.

REFUNDS:
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Refunds will be made with the same method of payment as the original order. Credit card refunds may be made only to the same card used for the original purchase. If a check was used, a refund may take up to 45 days.

CROSS SHIPMENTS:
Cross shipments must be secured by credit card until the returned product is received in the Lemuria Technologies, LLC warehouse. Refund will be credited in 15 days after the return is received.

SHIPPING & HANDLING CHARGES:
Shipping and handling charges are non- refundable, including any charges incurred for COD orders, Saturday delivery or shipments that are refused. Email us at sales@wellnesstools.com to request a Return Merchandise Authorization (RMA) number within 30 days of original purchase. RMA's are only valid for 30 days (Postmarked by or Carrier Posted by the 30th day) and can only be obtained by emailing your request to this email address.

TO RETURN MERCHANDISE FOR REFUND OR EXCHANGE OBTAIN A RMA #

1. All returns must have a RMA number for processing.
2. Packages without a RMA number on the outside of the package will not be accepted.
3. Products received after 30 days will be returned to the customer and freight billed to the customer's credit card.

RETURN PACKAGING - Repack the product in its original packaging, with all manuals and related materials. Place the package product in a protective outer box. The RMA number must be clearly marked on the outside box / package.

Please Note: We must receive all original products in order to process your return or exchange. Lemuria Technologies, LLC is not responsible for products that are damaged due to poor packaging or lost shipments. Remember to keep your Tracking Number.

RETURN SHIPPING CHARGES - The customer is responsible for shipping Charges on returned products, Lemuria Technologies, LLC will match your shipping method on your replacement or exchange product(s). If the return is our mistake, we will refund the shipping cost. We recommend shipping via ground.

RETURN SHIPPING METHOD - Lemuria Technologies, LLC strongly recommends you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection. Remember to keep your Tracking Number.

PRODUCT DAMAGED IN TRANSIT - If your product arrived DAMAGED in transit, it is best to REFUSE it back to the carrier attempting delivery. Please inform Lemuria Technologies, LLC of the refusal. If you accept the package, make sure it is noted on the carrier's delivery record in order for Lemuria Technologies, LLC to file a damage claim. Save the merchandise and the original box and packing it arrived in, notify Lemuria Technologies, LLC immediately to arrange for a carrier inspection and pick up of the damaged merchandise.

*RETURNED PRODUCT CONDITION:

LIKE NEW CONDITION - All returned products must be returned 100% complete, including all of its components, all original boxes and packing materials, manuals, blank warranty cards and other accessories provided by the manufacturer. INCOMPLETE, SCRATCHED or DAMAGED CONDITION - Lemuria Technologies, LLC reserves the right to refuse crediting the customer's account and the product will be returned to the customer. The return freight will be billed to the customer's credit card.

WARRANTIES EXCLUSIVE

TO THE EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER EXPRESS OR IMPLIED TERMS, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.